Insight

Two weeks ago, we’d never heard of it. Now, it’s on the TV every time you turn it on. It’s splashed over the front page of every newspape...

Changing a business can be messy, difficult and tricky. It can also be exhilarating, rewarding and even fun. Our essential ingredients

It’s our anniversary this week. It’s hard to believe that we’ve been delivering the genie magic for a full year. When we started out, it w...

At genie, we’ve tweeted a lot about reputation. Both Helen and I have worked in some really big organisations, and have held responsibili...

What are you known for? Whether you like it or not you’ve got a bit of a reputation. Now if you’re a leader this really matters. It matte...

If you’re acquiring a service company your merger is all about people. Of course, there will be plenty of rational, financial and practic...

Dear big bosses, I quite like working here but it could be better. I don’t quite understand why what I do really matters. I get the tasks...

Sometimes we are not quick enough to react to people when they say ridiculous things. A couple of months back, I was sat with some friend...

We trust employees with customers and keys – but not with words. That’s a bit daft. There was a bit of a tradition in communications to c...

When I graduated from University in 1999, I was lucky enough to land a place on the graduate scheme at then telecoms giant Cable & Wirele...

This week Kate Middleton’s mum hit the news for allegedly sending 71 emails a day to people – yikes. This was cited amongst other things ...

Social media. Love it or hate it, the fact is that it's now an integral part of our daily lives. There are more than 2 billion active s...

According to Warren Buffett, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do thi...

I love the feeling of a spring clean or a new year. The chance to feel refreshed and invigorated – to cast a keen eye over life and the s...

As communicators, one of the biggest challenges we face is effectively managing an organisation's reputation; particularly during a crisi...

Redundancy conversations are difficult. Really difficult. Remembering there are people involved - real everyday humans - will help you to...

People have all sorts of choices now. Just think about the amount of creative, clever and interesting content you see in a single day. Ev...

It’s Valentine’s day and love is in the air at genie towers. My 9-year-old son has his first girlfriend and the love letters are flying b...

This weekend, I had the good fortune of being treated to a child free break in Amsterdam and returned home yesterday. It was a lovely tri...

Culture can feel like a mythical beast - but we definitely know if we're working in a 'bad' one. I had a lovely evening yesterday, speaki...