Insight

A Gallup study showed businesses with engaged employees outperformed those without by 10% on customer care. They were 22% more profitable and 21% more productive.

gillgenie

Mar 5
4 min

On the edge of panic: Coronavirus crisis planning

Two weeks ago, we’d never heard of it. Now, it’s on the TV every time you turn it on. It’s splashed over the front page of every newspaper. It’s priority one...

HelenMc

Feb 27
4 min

Essentials for involving people in change

Changing a business can be messy, difficult and tricky. It can also be exhilarating, rewarding and even fun. Our essential ingredients

gillgenie

Jan 21
3 min

One year of genie

It’s our anniversary this week. It’s hard to believe that we’ve been delivering the genie magic for a full year. When we started out, it was difficult to art...

gillgenie

Nov 13, 2019
2 min

Looking better or behaving better? The lasting impact of the things that you do.

At genie, we’ve tweeted a lot about reputation. Both Helen and I have worked in some really big organisations, and have held responsibility for making sure t...

HelenMc

Aug 1, 2019
4 min

Are you the Devil wearing Prada?

What are you known for? Whether you like it or not you’ve got a bit of a reputation. Now if you’re a leader this really matters. It matters what people think...

HelenMc

Jun 24, 2019
7 min

Don’t risk your merger pushing people out of the door

If you’re acquiring a service company your merger is all about people. Of course, there will be plenty of rational, financial and practical reasons, but with...

HelenMc

Jun 6, 2019
1 min

Dear big bosses

Dear big bosses, I quite like working here but it could be better. I don’t quite understand why what I do really matters. I get the tasks and things, but the...

gillgenie

May 9, 2019
3 min

People like me?

Sometimes we are not quick enough to react to people when they say ridiculous things. A couple of months back, I was sat with some friends and we were trying...

HelenMc

May 2, 2019
2 min

Are your leaders in comms lock up?

We trust employees with customers and keys – but not with words. That’s a bit daft. There was a bit of a tradition in communications to create cascades. To g...

gillgenie

Apr 23, 2019
3 min

Choosing your channel carefully - when the audience isn't ready for the technology

When I graduated from University in 1999, I was lucky enough to land a place on the graduate scheme at then telecoms giant Cable & Wireless (C&W). Fresh face...

HelenMc

Apr 10, 2019
2 min

How much is too much?

This week Kate Middleton’s mum hit the news for allegedly sending 71 emails a day to people – yikes. This was cited amongst other things as why people weren’...

gillgenie

Apr 9, 2019
2 min

Social media? I don't need to bother with that

Social media. Love it or hate it, the fact is that it's now an integral part of our daily lives. There are more than 2 billion active social media users on...

gillgenie

Apr 2, 2019
3 min

The genie guide to media training

According to Warren Buffett, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” We...

HelenMc

Mar 27, 2019
2 min

Spring clean your change stories

I love the feeling of a spring clean or a new year. The chance to feel refreshed and invigorated – to cast a keen eye over life and the stuff in it and decid...

gillgenie

Mar 19, 2019
3 min

The perfect time to panic?

As communicators, one of the biggest challenges we face is effectively managing an organisation's reputation; particularly during a crisis. The genie team ha...

HelenMc

Mar 13, 2019
4 min

Redundancy communications - should I stay or should I go..?

Redundancy conversations are difficult. Really difficult. Remembering there are people involved - real everyday humans - will help you to do the right thing ...

HelenMc

Feb 20, 2019
2 min

Are your people fans of your comms?

People have all sorts of choices now. Just think about the amount of creative, clever and interesting content you see in a single day. Everyone can decide wh...

gillgenie

Feb 14, 2019
2 min

Love in the age of bad grammar

It’s Valentine’s day and love is in the air at genie towers. My 9-year-old son has his first girlfriend and the love letters are flying back and forth. It wo...

gillgenie

Feb 12, 2019
3 min

Excess baggage: when actions speak louder than words

This weekend, I had the good fortune of being treated to a child free break in Amsterdam and returned home yesterday. It was a lovely trip, with lots of cult...

HelenMc

Feb 8, 2019
2 min

Culture club

Culture can feel like a mythical beast - but we definitely know if we're working in a 'bad' one. I had a lovely evening yesterday, speaking about the culture...