Insight

Two weeks ago, we’d never heard of it. Now, it’s on the TV every time you turn it on. It’s splashed over the front page of every newspaper. It’s priority one...

Changing a business can be messy, difficult and tricky. It can also be exhilarating, rewarding and even fun. Our essential ingredients

It’s our anniversary this week. It’s hard to believe that we’ve been delivering the genie magic for a full year. When we started out, it was difficult to art...

At genie, we’ve tweeted a lot about reputation. Both Helen and I have worked in some really big organisations, and have held responsibility for making sure t...

What are you known for? Whether you like it or not you’ve got a bit of a reputation. Now if you’re a leader this really matters. It matters what people think...

If you’re acquiring a service company your merger is all about people. Of course, there will be plenty of rational, financial and practical reasons, but with...

Dear big bosses, I quite like working here but it could be better. I don’t quite understand why what I do really matters. I get the tasks and things, but the...

Sometimes we are not quick enough to react to people when they say ridiculous things. A couple of months back, I was sat with some friends and we were trying...

We trust employees with customers and keys – but not with words. That’s a bit daft. There was a bit of a tradition in communications to create cascades. To g...

When I graduated from University in 1999, I was lucky enough to land a place on the graduate scheme at then telecoms giant Cable & Wireless (C&W). Fresh face...

This week Kate Middleton’s mum hit the news for allegedly sending 71 emails a day to people – yikes. This was cited amongst other things as why people weren’...

Social media. Love it or hate it, the fact is that it's now an integral part of our daily lives. There are more than 2 billion active social media users on...

According to Warren Buffett, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” We...

I love the feeling of a spring clean or a new year. The chance to feel refreshed and invigorated – to cast a keen eye over life and the stuff in it and decid...

As communicators, one of the biggest challenges we face is effectively managing an organisation's reputation; particularly during a crisis. The genie team ha...

Redundancy conversations are difficult. Really difficult. Remembering there are people involved - real everyday humans - will help you to do the right thing ...

People have all sorts of choices now. Just think about the amount of creative, clever and interesting content you see in a single day. Everyone can decide wh...

It’s Valentine’s day and love is in the air at genie towers. My 9-year-old son has his first girlfriend and the love letters are flying back and forth. It wo...

This weekend, I had the good fortune of being treated to a child free break in Amsterdam and returned home yesterday. It was a lovely trip, with lots of cult...

Culture can feel like a mythical beast - but we definitely know if we're working in a 'bad' one. I had a lovely evening yesterday, speaking about the culture...